Roadster rear window TSB - Rev "A"
Re: Roadster rear window TSB - Rev "A"
I'm new to the forum. I have a 2005 Xfire covertable, blue, 16,600 miles. Having problems with lowering and raiising the top. Very surprized to see there isa TSB on the top rear window adhesive. Prety sure i qualify for the new top - its a2005 and has less than 100K miles.
The top won't go down nor will the rear of the top latch down. I have made sure the top compartment in the trunk is in the correct position, rear deck lid is closed, windows are down and there is power. The motor hums for about 5 seconds then quits with no up or down action. Thanks
The top won't go down nor will the rear of the top latch down. I have made sure the top compartment in the trunk is in the correct position, rear deck lid is closed, windows are down and there is power. The motor hums for about 5 seconds then quits with no up or down action. Thanks
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Re: Roadster rear window TSB - Rev "A"
I just called my dealer here in Jacksonville, NC about my rear window coming unglued and they wouldn't even talk to me without contacting Chrysler first. I called Chrysler and talked to a service rep who took my information. He said that the TSB Rev A didn't exist as far as he knew from looking in his database. Should get a call tomorrow from them on what they are going to do about it. I'll keep you all posted.
Re: Roadster rear window TSB - Rev "A"
Didn't get a call today, but I did receive an e-mail saying that someone has taken my inquiry and is investigating for answers and will call me within 1 business day.
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Re: Roadster rear window TSB - Rev "A"
Thanks to those who pointed me in the right direction! My 05 Crossfire roadster is at the dealer. They are replacing the bow switch to correct the malfunctioning top lower and raise issue. When i took it in for repairs (after i had discussed the rear window adhesive issue with the dealer and had contacted Chrysler) I provided the dealer with a copy of the TSBs. Later in the day I recieved a call from the dealer's service rep and he said that Chrysler is replacing the top. The bow switch will cost me $100 deductable. I agreed to pay an expediting fee of $55 to have the top shipped from Chrysler. thanks again for the help.
Dan
Dan
Re: Roadster rear window TSB - Rev "A"
After two weeks of phone calls back and forth to Chrysler, they authorized the replacement of our roadster top and are covering it at 100% of the cost. The Chrysler Dealer in Marietta GA actually has 3 SRT6 Certified Techs on staff and have experience in changing these tops out in their shop. Dropped car off this morning, top was already there, pick Her up on Friday!
I was actually surprised that I didn't get any crap at all from the Chrysler "Case Worker" . It only took les than two weeks from notification of galss separation until the car was in the shop.
Kudos Chrysler for standing tall for this defective product. I'd blame it on Mercedes if I were Chrysler....
Lars
I was actually surprised that I didn't get any crap at all from the Chrysler "Case Worker" . It only took les than two weeks from notification of galss separation until the car was in the shop.
Kudos Chrysler for standing tall for this defective product. I'd blame it on Mercedes if I were Chrysler....
Lars
Re: Roadster rear window TSB - Rev "A"
I brought my 05 Limited to Westbury JCP in New York this morning armed with the TSB info. I got a call by early afternoon that the top is, in fact, covered, and that they have already placed an order for the top, which should take 5 days to receive, at no out of pocket expense to me. I also brought it for 2 minor issues; the trunk latch does not usually function on the 1st or 2nd attempt, and the heat/AC vents seem to always emit, albeit very slight, some sort of conditioned air. They said they cannot replicate the latch issue and that it is normal to experience some sort of air leakage from the vents at all times because it is not a complete seal. Has or does anyone else experienced this issue?
I will report back once the top has been installed.
Thanks for all the great info on the subject of the top!
I will report back once the top has been installed.
Thanks for all the great info on the subject of the top!
This may be a link to the invoice - https://docs.google.com/open?id=0B7Z...XU5RUNMU0dGUU0
Last edited by No1Bobo; 09-27-2012 at 09:30 PM. Reason: added link to invoice
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Re: Roadster rear window TSB - Rev "A"
Got the 05 Roadster back from the dealer today. lildaddym was right, bow switch was bad. Chrysler service called this morning and said that dealer couldn't find anything wrong with rear window so they are now not going to replace the top. They did say it is covered until 2015 or 100K miles.
05 Crossfire roadster
71 Opel GT
10 Altima 2.5SL
98 ford pickup
99 lincoln TC
05 Crossfire roadster
71 Opel GT
10 Altima 2.5SL
98 ford pickup
99 lincoln TC
Re: Roadster rear window TSB - Rev "A"
Ok, so I have gotten the "your car is not covered in the X31 extended warranty" line too many times. Chrysler refuses to help me with this issue. Not even with a co-pay.
I was also denied the ability to talk with a supervisor, which made me extremely unhappy.
Anyway, I just got done filing a complaint with the BBB and NHTSA. I'm tired of arguing with Chrysler about something that is obviously a vehicle defect and not common wear and tear.
*end of rant*
I was also denied the ability to talk with a supervisor, which made me extremely unhappy.
Anyway, I just got done filing a complaint with the BBB and NHTSA. I'm tired of arguing with Chrysler about something that is obviously a vehicle defect and not common wear and tear.
*end of rant*
Senior Member
Re: Roadster rear window TSB - Rev "A"
Re: Roadster rear window TSB - Rev "A"
Well this Jim again. I spoke with my local Ohio Chrysler dealer and he was very helpful and told me yes there is a 10 yr and 100,000 mile extended warranty (2303511 rev A) but could not find it listed under my VIN. I called Chrysler and they checked when mine was built and where shipped to. I do not qualify for Chrsler warranty because of the 2 previous stated reasons. I will likely try the "3M window weld" as the convertible upulstry shop said that is the best. For safety reasons he will not do it. Any more guidance is appreciated. Jim
