Originally Posted by RPM
Thank you for contacting the Chrysler Customer Assistance Center
regarding the rust on your 2005 Chrysler Crossfire.
It is a dissatisfaction with the appearance of the paint finish on your
vehicle. It is unfortunate it has deteriorated as you have described.
We are showing that you are still under warranty for your vehicle. The
warranty coverage for paint is 3 years or 36,000 miles, whichever occurs
first.
We suggest that you give your local dealer the opportunity to assist
you. Their service personnel have the factory training, equipment and
information available to diagnose and correct concerns with our
vehicles.
Should you have any further questions, please feel free to contact the
Customer Assistance Center at 800-992-1997 for additional discussion.
Thanks again for your email.
Sincerely,
Jeni
Senior Staff Representative
Chrysler Customer Assistance Center
I replied to the response above with this:
"It is a dissatisfaction with the appearance of the paint finish on your
vehicle." I am unsure what this even means. This is not just an issue
with one crossfire, but with nearly every crossfire that has been
checked.
If we take our cars to dealerships, what will the remedy be? I have
many pictures of different crossfires exhibiting this rust issue if needed.
This is a major problem many owners. Thank you.
Their new response:
Thank you for contacting the Chrysler Customer Assistance Center
regarding your previous email.
I regret the problem your vehicle has experienced and appreciate the
time and effort you took to bring this matter to my attention. Comments
like yours are one way we have to learn of problems that may develop and
improvements desired by customers.
Unfortunately, given the many variables involved, we are unable to
diagnose your vehicle's problem via email. We recommend contacting your
authorized dealership to arrange an appointment for proper diagnosis and
repair.
Our dealerships have the factory training, equipment and information
available to them to diagnose and correct problems with our vehicles.
Should your dealer require factory assistance, it is available through
the regional Business Center.
If you have been working with an authorized dealership but the problem
is not yet resolved, seeking a second opinion from a different dealer
may be a viable option.
Thank you again for your email.
Sincerely,
Jeni
Senior Staff Representative
Chrysler Customer Assistance Center
Has anyone else sent an email to them?