This is what I received from Speedout:

Hi , there
Thanks for your order . About this problem , we are very sorry , please accept my sincerely apologize . We want to know the item if work , if can work and you need it , we can offer $10 refund to you . If not , you can return us , we can offer the freight . Please help us choose the cheapest carrier and tell us the freight , many thanks . How do you feel ? Please let us know . After you send back , please offer the tracking number to us , then let us track it , when we receive the item , we will offer refund to you . Really sorry again for any inconvenience caused ! Please contact us if you have any question . Have a nice day . Wait for your reply .
Best regards ,
Mona