Originally Posted by Wadsworth

One missed phone call can happen. The front office is not working on your car. The mechanics are not manning the phones. The shop has Crossfire experience, you should try one more phone call. I could see going to another shop if you know that shop is knowledgeable on Crossfires. You can waste money at a shop that does not know the Crossfire or SLK. Many posts here about mechanics just throwing parts at the car.