Is your vehicle a part of the Takata Airbag Safety Recall? Your safety is our highest priority, and therefore we must reiterate how urgent it is to have this recall completed. This FREE recall can be completed within a few hours at your local certified Chrysler dealer. Parts are currently available, so we recommend scheduling an appointment as soon as possible. To confirm if your vehicle is affected by this recall, enter your VIN at https://www.mopar.com/en-us/my-vehic...ls/search.html. For additional assistance scheduling a FREE repair, call the FCA Recall Assistance Center at 1-833-585-0146. Please feel free to message us with questions or concerns as well.
Julie
Chrysler Social Care Specialist

 

Sorry Julie, my experience with this recall has been nothing short of a nightmare. Other owner members brought their cars to have the recall done only to have theirs done incorrectly, causing the air bag light on the right dash cluster to illuminate. Those members were then charged ungodly amounts of money to 'fix' what FCA techs screwed up. I give FCA an F- in 'customer' care. They sure didn't care in my case. And why FCA customer service cannot deal with any matter in email contacts, just phone calls only? Just don't want a paper trail showing the poor service to its customers. A lot more crossfire owners have the same opinion and like experiences, that I have had.

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I have got to get mine fixed. But honestly, with the horror stories of "my car was fine, I took it in for the "Free" fix, and they would not release my car till I paid $$$$ for uncovered repairs", I'm afraid to take it in.

Face it, MOST accidents to not involve airbag deployment in a such a way that the airbag saves you. I've had two airbag deployments in my life time, both times, the only (slight) injury I had was CAUSED by the airbag (neither were the defective units involved in this recall).

Not sure it's worth the possible expense.

 

Hello GraphiteGhost,
We would like to hear more about your experience and see if there is any additional opportunities to assist. Please know we do have a chat and email team as well if these are your preferred methods of communication. Just send us a private message with your VIN and more details so we can get started on this.

Please know that we do take this recall very seriously. In a minor crash, the airbag on your vehicle may explode due to excessive internal pressure. If this happens, a rupture could result in shrapnel and sharp metal fragments striking vehicle passengers, which may lead to serious injury or death. This would be outside of what you would consider and normal airbag deployment. We want all of our customers to get this completed. We would like to get you in contact with your specialist teams while you are working with your dealers so that we can support you in any way possible. Please send us a PM with your VIN so we can get started on assisting you further.

Julie
Chrysler Social Care Specialist

 

Took a photograph of the dash with the light out at idle when I dropped it off so when they offered an $800 "deal" I could prove it was not on at same milage on the ticket.


Eventually turned out they did not have the right scan tool to reset the light (see STAR bulletin below). Once they found one and reset the error the light was out again.


ps Mercs need the negative cable on the battery removed before doing anything or they carry on cranky.

 

Julie, Are you really 93 years old?

 

Three things you can take from this thread, she/he is not 93, Chrysler was formed in 1925 so Chrysler is 93, Chrysler/Fiat does not care about the Crossfire, is this thread a good hoax?

 

I wonder about the hoax aspect. "Julie" and also "Jasmine" of Chrysler Social Care Specialists have appeared on quite a few Chrysler forums. There is even a YouTube video, purportedly introducing "Julie" and "Jasmine" to the Jeep forum:
If they are real, and I'm guessing they are in some form or fashion, then it might be an opportunity to get something "in writing" concerning Chrysler making something right if they mess up the airbag fix...or other things.

 

My car has a salvage title. Is it still eligible?

 

Just in case there are some who do not know, the Crossfire is really a rebodied. Mercedes R170/SLK320 (SRT is a SLK32 - AMG leaves the last zero off). was assembled in Germany using Bosch, Siemans, and Mercedes parts. ALso Continental tires.


The entire chassis is the same including the interior and dash. In fact the non-structural bulkhead behind the seats in a coupe is for the hinging mechanism of an SLK Vario roof.


Am fortunate that Florida has a lot of rust free interesting cars & have both a Crossfire coupe and an SLK320. Almost everything interchanges.

 

A lady never tells!
Julie
Chrysler Social Care Specialist

 

ROTFLMAO.... there's my daily smile.

 

Hello everyone,
We just wanted to follow up on this thread to see if anyone needed any additional assistance. We do want to continue to make sure you are getting these recalls completed, as we care about your safety. If there is any inconvenience you need to overcome, or support you believe we can provide, please feel free to ask! We are only a private message away.
Julie
Chrysler Social Care Specialist

 

After my air bag issue with my durango, I have sworn off all mopars after 50+ years plus my dads cars. Car is fine, the dealerships are rip offs and they wanna charge for issues they cause. I had a 4 week discussion with the service manager BEFORE I DROPPED IT OFF. Sure enough they had to reset the seat belt load sensor and wanted to charge for it, NO had the SM back up that time. If its mopar, its no car, like the product cant deal with computer issues that require the dealers intervention. Screw them going to a MB or Nissan SUV to replace the 14 year old faithful hemi durango.............. Woody

 

I just had my 2010 Challenger airbag recall done so far no problems and it only took 1 1/2 hour. My 08 Crossfire roadster is up next.

 

Glad to hear it, Larry Hitze. Let us know if you need any help!
Julie
Chrysler Social Care Specialist

 

Just as you turn it over to the service guy, take a picture of the dash and airbag lights and point it out to him they are NOT lit. Too many have had theirs returned to them with the light on, to which they (Chrysler) want $$$$$ to reset them. Be careful!

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Sage advice Thanks!

 

I have had this recall done on my Ram SRT10, my Crossfire, my Ram 1500 and my wife's 300 with zero problems. Trouble must be with service dept. that just doesn't care.