Warranty Transfer to Mercedes-Benz Service?
 

I think all Crossfire owners should petition Daimler-Chrysler to transfer our warranties from Chrysler service to Mercedes-Benz service.

My own experience with Chrysler service has not been terrible, but it's clear that they don't treat the Crossfire any differently than any other Chrysler product. I expect this will bite all of us in the rear eventually, and we've heard many horror stories on this forum of specific incidents.

Crossfire service should be identical to SLK320 service, which the Chrysler dealership simply does not provide and seems incapable of comprehending. These cars simply belong in a Mercedes-Benz service center, not Chrysler. Crossfire will only become more of a ******* child to Chrysler service when this model is discontinued.

Does anyone know where such a petition should be filed? I'm afraid the complaint would fall on deaf ears no matter where it is sent, especially to Chrysler.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Re: Warranty Transfer to Mercedes-Benz Service?
 

Dear Chrysler, the dealerships treat our Crossfires no differently than the rest of your crappy cars.


Hmm, I don't think that's going to work.

Re: Warranty Transfer to Mercedes-Benz Service?
 

I am not sure it can't happen. DC has a van called the Sprinter that is marketed by Freightliner, Dodge and MB and for a long time you had to go to the "badge" dealer for service but now you can take it to Dodge, Freightliner or MB. Maybe ? ...

Re: Warranty Transfer to Mercedes-Benz Service?
 

Hence the question of where to file such a petition. Not that I think Chrysler cars are "crappy" - the Crossfire is just different and requires a M-B service procedure.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Good idea.
I think it will never happen.
If you need me to post or petition somewhere just let me know.

Re: Warranty Transfer to Mercedes-Benz Service?
 

If you want MB service, then spend the extra $$$ for a MB. Your idea to transfer warranty will NEVER fly...

Re: Warranty Transfer to Mercedes-Benz Service?
 

Problem is I have read here that many MB dealers will not work on the crossfire even if it is customer pay.

Re: Warranty Transfer to Mercedes-Benz Service?
 

True, very true.

What I meant above was... if you want MB service, then buy a MB vehicle, don't expect them to fall all over a reskinned SLK which sold for $10k less.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Re: Warranty Transfer to Mercedes-Benz Service?
 

Idaho makes a great point and I could not agree more. Most cities have specialty shops that were started by very talented tech's and provide far superior service to dealerships, one has to do some research to find the good ones but it isn't to hard. Most dealerships don't intend to screw up things but understand they really only want to sell cars and repair work is just a necessary evil, on the other hand independent repair shops only do repairs and that IS their only means of revenue - do or die.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Very good points. One reason to consider a third party warranty. They will cover the repair independent of who does the repair.

Re: Warranty Transfer to Mercedes-Benz Service?
 

What crawled up your butt? This car is German. Deal with it.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Agreed. Of course. My point is I want my car to be serviced properly while it's under warranty. Chrysler doesn't follow the service plan that the Crossfire is designed for.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Can the factory warranty be transferred to a third party?

Re: Warranty Transfer to Mercedes-Benz Service?
 

Re: Warranty Transfer to Mercedes-Benz Service?
 

I highly doubt it. I was speaking about buying an extended third party warranty.

Re: Warranty Transfer to Mercedes-Benz Service?
 

I have both Chrysler and Maxcare(CarMax) warranties, but only MaxCare be used at any service shop.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Didnt Mercedez just sell chrysler to Cerebrus?

Re: Warranty Transfer to Mercedes-Benz Service?
 

10-4 Chrysler now Canadian Owned, MB won't want to touch our cars with a 10' pole. The divorce was nasty and association was a huge error. They want to concentrate on lifting their :confused: brand image.

Not only the XFire, 300C, Charger ,defunct Magnum and Pacifica all have previous gen C-Class components but we should be OK for years to come. At least 5 as dictated by law.

Sprinter (made by M.B) deal goes until M.B changes model, Dodge has to look at making their own or pulling out, V.W now in picture as Chrysler will bulid minivan for them.

Merry Christmas to all Dr Mike:cool:

Re: Warranty Transfer to Mercedes-Benz Service?
 

I am a bit confused :confused: . So Chrysler does not have to provide parts (and unlimited powertrain warranty service) beyond 5 years? I was looking to keep my Crossfire for 15 years (or more).

MW

Re: Warranty Transfer to Mercedes-Benz Service?
 

Cerberus is Canadian? since when?

http://www.cerberuscapital.com/about_comp_prof.html

additionally, there are NO MB parts in the Charger, Magnum, and 300. there are parts that are derivatives of MB parts, but that's as close as it gets. there are guys at Allpar that will back this up with a passion. if the search over there didn't suck i'd post proof.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Re: Warranty Transfer to Mercedes-Benz Service?
 

I'm not sure what your dealer does but at my dealership, starting from the year that I got my Crossfire, which was the first car on the lot, they had a tech that was sent for special training specifically on the Crossfire.

Subsequently, they also had techs that were trained on the cars that shared MB technologies like the 300 and the Pacifica.

The Crossfire tech is still at my dealership and he's the only one that touches my car when I go in for anything and I don't even have to request it, it just done that way, great guy and is very communicative and open to collaboration.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Not entirely correct there.

The 300, Charger and Magnum (technically a 300 wagon and sold as such in Europe) uses the E-Class rear suspension, ESP, wire harness, 300C's tranny, steering column and the AWD uses the Mercedes 4-Matic system (adjusted slightly differently).

Pacifica also had the same E-Class rear axel and suspension elements and also has some MB components here and there.

All-in-all, the LX platform (300, Charger, Magnum) is officially quoted to have 20% MB parts (same article also specifies Crossfire has 40% MB parts, so scale the conservative statement appropriately) and should also be noted that the Chrysler chief engineer, Burke Brown, was quoted that a few parts are "straight out the Benz bin".

And if "allpar" provides sufficient proof, the above is also quoted in an Allpar page.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Don't worry, Cerberus will eventually sell its interest back to Diamler or Chrysler, when both companies iron-out their financial kinks. I think Cerberus will inject much needed cash into these companies to help them develop their product lines, and take them to the next level.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Not really. Cerberus will fire people and trim the product line to get the company profitable again. Nothing personal, it's a business decision. :rolleyes: The company that emerges will look nothing like the company they bought.

And no, MB will not get back together with them. The "merger" with Chrysler gave them a huge corporate black eye and they won't make that mistake again. The Crossfire, as beautiful as it is, will remain the red-headed stepchild of the automotive world. I'd suggest getting a service manual and learning how to wrench on it yourself or finding a good indy shop if you plan on keeping it because Chrysler's not going to do you any favors. They're looking forward and not back. Once the current crop of certified Crossfire mechanics moves on I doubt you will find many more.

Re: Warranty Transfer to Mercedes-Benz Service?
 

Article from WSJ about Chrysler financial health - also reports that they lost money on every Xfire (and the Pacifica and Magnum) that they sold.
Chrysler Faces
Financial Pinch,
Sees Asset Sales

Chrysler LLC has slipped into a serious financial crunch just four months after Cerberus Capital Management LP swept in to save the auto maker.
At a meeting earlier this month, Chief Executive Robert Nardelli told employees the company is headed for a substantial loss this year and is scrambling to sell assets to raise cash, according to an account by two people present that Mr. Nardelli confirmed.
"Someone asked me, 'Are we bankrupt?'" Mr. Nardelli said at the meeting. "Technically, no. Operationally, yes. The only thing that keeps us from going into bankruptcy is the $10 billion investors entrusted us with."
http://s.wsj.net/public/resources/im...0806170458.gif In an interview yesterday, Mr. Nardelli acknowledged making the comment, saying it was intended to "convey a sense of urgency" among employees.
Cerberus is often viewed as among the shrewdest of the private-equity groups reshaping America's industrial landscape. But the Chrysler acquisition is turning into a case study of how deals made during the recently ended boom are going sour.
Cerberus's secretive chief, Stephen Feinberg, essentially paid nothing to DaimlerChrysler AG (now Daimler AG) for an 80.1% stake in Chrysler. He agreed to put $5 billion into Chrysler, and $1 billion into its financing unit. Cerberus secured $10 billion from investors to pull off the deal. Mr. Feinberg's goal was to spiff up the company and sell it or list its shares for a huge profit -- a feat Cerberus had pulled off many times before.
Mr. Feinberg put Mr. Nardelli at the wheel, giving the former Home Depot Inc. chief a chance to redeem his reputation after he left the retailer in January under a hail of criticism over his hefty pay and heavy-handed style.
Mr. Nardelli arrived to find Chrysler's vehicle sales and cost-savings efforts were falling well short of their targets. Some models had faults such as cheap plastic interiors and noisy rides. He learned that Chrysler badly lags behind on fuel-saving technologies and will have to spend billions to catch up. Worse, the mortgage crisis and slowing economy mean U.S. auto sales are likely to fall next year to their lowest level in 10 years.
Mr. Nardelli and Vice Chairman Jim Press, the highly regarded Toyota Motor Corp. executive who jumped to Chrysler in September, had hoped to bring costs down enough to generate cash in 2008, and then use that money to develop gas-electric hybrids and other new vehicles, people familiar with the matter said. Instead, Chrysler appears headed for another loss in 2008.

In an interview yesterday, Mr. Nardelli declined to give a forecast for 2008, saying only that he thinks Chrysler "will make a pretty significant improvement" over the $1.6 billion the company will lose this year.
After making headlines by clashing with critics at a Home Depot shareholder meeting, Mr. Nardelli has worked hard to present a softer image. He speaks regularly with groups of employees, often striking a patriotic chord, declaring they will prove American companies can compete in the global auto industry.
At a November meeting with Chrysler's dealers in Las Vegas, he choked up when he talked about growing up as the son of a steelworker, and about his belief in American innovation, according to a video of the meeting seen by The Wall Street Journal. The dealers responded with a standing ovation lasting several minutes.
Originally, Cerberus's Mr. Feinberg envisioned another executive as his man at Chrysler: Wolfgang Bernhard, Chrysler's chief operating officer from 2001 to 2004. As Cerberus neared the closing of its deal to take Chrysler off the hands of the German auto maker now called Daimler AG, Mr. Bernhard took an office at Chrysler's Auburn Hills, Mich., headquarters, and began visiting design and engineering centers.
Mr. Bernhard was in line for the chairman's post, but he backed out when he learned that Mr. Nardelli, an automotive novice, would be CEO.
Mr. Nardelli took the job Aug. 6 and quickly began driving different models home every few days to familiarize himself with Chrysler's vehicles. He would sometimes meet in the mornings in the parking garage with engineers, who tutored him on how to evaluate a car's ride and other fine points, people familiar with the matter said.
He liked the new Jeep Grand Cherokee, but also saw Chrysler's product line had many serious weak spots. Riding the Sebring convertible, "I found the wind noise totally unacceptable and bordering on offensive at speeds of 80 mph," he wrote in a terse email to Chrysler's top designer, Trevor Creed. Griping about the cheap plastic of its interior, he added, "I sure hope that as we go forward, we don't punish the customer by thrifting the interior to meet a cost target."
The news was no better on the financial front. On three models -- the Chrysler Pacifica, Chrysler Crossfire and Dodge Magnum -- the company lost money for every one sold. Mr. Nardelli was irritated to discover that a program designed to save $250 million to $300 million in parts and other costs was actually saving only $1 million because of rising commodity prices, people familiar with the matter said.
Messrs. Nardelli and Press agreed to stop making the money-losing cars and drew up plans for a crash program, called Project D, to replace the Sebring, these people said. Mr. Nardelli meets every Monday at noon with Mr. Press and other executives to go over the company's turnaround plan. Often the sessions last until 6 or 7 p.m., people familiar with the matter said.
In October, the United Auto Workers union narrowly ratified a new contract that allows Chrysler to slash its labor costs in the years ahead. The contract calls for Chrysler to create a fund that the union will use to cover health-care costs for its retirees. That will take billions in liabilities off Chrysler's books, but it also means the company will have to come up with $8.8 billion by 2010 to start the fund.
In October, U.S. vehicle sales came in at an annualized pace of 16.3 million, and Chrysler's own sales were down 9%. The drop would have been even greater had the company not pushed thousands of vehicles to rental fleets, a practice that hurts resale values.
Mr. Nardelli was dumbfounded to learn Chrysler was running its plants based on a forecast of U.S. industry sales of about 17 million. Chrysler had set to produce 2.8 million cars this year, but was on track to sell only about 2.6 million, people familiar with the matter said.
The overly optimistic forecast forced the company to keep "a cost structure well beyond affordability," Mr. Nardelli said at the meeting earlier this month, in which he addressed Chrysler engineers at an auditorium outside Detroit.
Chrysler announced in November it would almost double planned job cuts to 24,000, and eliminate shifts at five plants. New internal forecasts anticipate U.S. sales for all makers of 15.5 million next year. "We took some pretty aggressive steps in resizing our footprint," Mr. Nardelli said in the interview.
At a 13-hour meeting in New York on Wednesday, Mr. Feinberg and other Chrysler board members expressed "unwavering support" for the company's direction, Mr. Nardelli said.
A senior Cerberus executive said both Cerberus and Chrysler have ample cash supplies. He added that Chrysler's turnaround is progressing as Cerberus had expected.
As the mortgage crisis has worsened, Cerberus itself has run into trouble. GMAC Financial Services, the lender it bought from General Motors Corp. for $12 billion, is now swamped with losses tied to subprime loans. Cerberus is also trying to back out of a deal to buy United Rentals Inc., after appearing to have overpaid for the equipment company.
With revenue likely to be under pressure -- and little likelihood of a further cash infusion from his private-equity bosses -- Mr. Nardelli is pushing harder to trim expenses. It's a tall order for car developers who have also been told to upgrade interiors and improve the look of Chrysler products. "If you're an engineer, you're beating your head against a wall," said one person familiar with the matter.
Concerned Chrysler's management could use some help, Mr. Nardelli has brought in consultants, including some former Home Depot executives, to help out. Dennis Donovan, a former human-resources chief at Home Depot now working for Cerberus, is advising Chrysler's HR department. A marketing consultant, Peter Arnell, is helping to overhaul the positioning of the Chrysler, Dodge and Jeep brands.
Another ex-Home Depot executive, John Campi, is working in purchasing. Chrysler purchases about $40 billion in parts and materials a year, almost all of it from suppliers in North America. Mr. Campi has pushed to buy more parts from Asia, people familiar with the matter said, including car and truck batteries from India. Chrysler executives warned that the batteries are difficult to ship and apt to lose their charge in transport, but he is pushing ahead with the effort, these people said.
Chrysler's top communications official, Jason Vines, resigned last week after clashing with Mr. Nardelli, people familiar with the matter said.
In his talk with the group of engineers, Mr. Nardelli said the company will move "very aggressively" to dispose of about $1 billion in land, old plants and other assets, even if it has to sell them below book value. He noted that publicly owned companies hesitate to do that because they would have to charge the book loss against their earnings. But in a private company, "cash is king," Mr. Nardelli has told colleagues.
He told the engineers, "We need to generate cash to keep this machine running."

Re: Warranty Transfer to Mercedes-Benz Service?
 

If this article is indeed from the Wall Street Journal, I'm seriously disappointed. A journalist for 15 years, I know I'd be drummed out of a newsroom if I repeatedly quoted sources only as "people familiar with the matter."