So after months of waiting for my new passenger headlamp I get one being the headlamp doesnt aim correctly, this was back in Nov. Chrysler orders me another one and has been telling me the release date wasnt until April, to my surprise I received a call this week saying my headlamp shipped. Awesome! Next day, Chrysler calls me and says, "well it was shipped via UPS, but we have no idea where its at." Great! 2 days go by get a call today saying the part was lost somewhere between the Chrysler Warehouse in Socal and the UPS depot. Yeah, I bet someone stoled it. So with that being said I guess corporate contacted the dealership about a survey regarding the part process and they gave them a fat 0! So, lets hope the higher ups can do something about this, but I'm not hopeful. Guess I'll see it late this year if I'm lucky!

 

Are you really sure the bulb is properly seated? It can happen. I'm looking for damaged headlights for both sides if you have a reject to sell. Squirrel Crusher

 

I'm not sure both my auto body shop and chrysler couldnt figure it out. Is their a write up how to seat it properly?

 

FYI, I had the dealer replace my headlamp assembly when I bought the car due to crazing, and I never thought the lights were much good, till one of the bulbs died 2 years later, and when I replaced them, found that the original was not seated correctly putting the focus way off. NOW they light up the road MUCH better. I feel so stupid for NOT checking the bulbs two years back.

 

So my new headlamp finally arrives to only find its cracked in 3 different places. Way to go Chrysler! Awesome! I'll wait another 4 months.

 

Chrysler agreed to replace mine under warranty with a $50 deductible. It arrived in 10 days and has been replaced.

It wasn't determined that the defect should have been
covered, but I've been a loyal Mopar purchaser since 1968 (Charger RT), so the case manager made the offer.

The total job listed at $601.

I'm very satisfied.

Don

 

Time for you to ***** your *** off.
You've been way too patient on this pile o' stink.

Here's the Chrysler Consumer Complaint line, compliments of Bat, who used it to get her car properly fixed after lots and lots of issues, that took many many months to resolve:

800-992-1997

Be polite, but be extremely stern about what's happened to you so many times now.
Tell them you want a new part over-nighted to you, immediately, from where ever in the world that its located.

BC.