I asked them and they responded that this is normal and they use a ratchet strap to pull the frame forward to lock it and hold it in place until the fabric stretches. There's a good half, to 3/4 or an inch before the pins are aligned vertically and then about 2-3 inches of drop needed to put the hooks into the receiver. I worry this will either damage the bow locking mechanism or cause damage to the tonneu cover itself by putting that much tension on it. The top I removed wasn't the original, and looking at it, the shop that made it made the fabric longer in the front and cut it back to fit, I can't understand why this wouldn't be standard. I'm looking at it and I might take the top off, cut some fabric from the old top and sew on an extension and the plastic retainer strip. I just need to figure something out before the snows come, this rolling travesty (we call her Trouble since that's all she's been since I got her) is my daily driver.