I am sorry to hear your misfortunes. I would have to say the same for Bill Bulter Chyrsler in Warner Robins, GA. They make appointments just to have the car sit there for nine hours and not get touched because they don't have anyone that know how to fix crossfires. On the same note, they did not even know how to unlock the car from the inside nor did they know how to operate the rag top. I think I will just buy a repair manual.