Well I am certainly not shy about bashing the Five Star experience, because it is frustrating and annoying at times. So your words that the slackers will be getting weeded out is welcome news. Frankly, it is mandatory if Chrysler is to succeed at taking the brand upscale.

Now, on to Chrysler quality. My 300m is/was baby steps away from almost being the perfect vehicle. It has 62K miles on it now, and the engine performance has been completely flawless. However, it has had a number of nagging "little things", like two power door locks, power window, nonfunctioning AM radio (at delivery no less), and door seals coming "unglued" at all four doors. All somewhat minor, ticky tack type stuff that wasted a LOT of my time doing the Five Star Dance. So the way I see it Chrysler is "oh so close" to getting there if they fix the 1) inconsistent Five Star network and 2) refine the production process to weed out the ticky tack stuff that can drive you nuts. It seems to me the engines are already there. If they fix those things, then the hard part would come: Matching the market perception with the reality. Chrysler builds some cool cars, has IMO since the LH introduction. It would be a shame if someone turned away because some details were ignored.