Originally Posted by Dodgerpro
well, i took it to the dealer today, they told me they couldn't replicate the issue and he
couldn't fix anything without any problems.
any suggestions? I wanted to get the fixed ASAP.
There is NO reason for anyone to contend with a first gear issue whether they bought their Crossfire new or used.
If the car is still under warranty, get it fixed.
This is a know issue with DC that some cars built on or before Dec 2004 had a problem with their
transmission. The early fix was to replace the entire transmission and later a TSB was published to
repair the syncros. (I’m glad they replaced my entire transmission rather than try to repair the syncros).
If your dealer is not being receptive to your problem, your are going to have to step up to the plate and
be more aggressive... know what you are talking about, be firm but polite (do not mention an internet
forum as your source, they will only roll their eyes). Have your service manager pull up their TSB file, read
up on it and then have them show it to you. Then pull the safety issue angle of the problem on them. Lastly, ask
them, "why in the world would I, or anyone else in their right mind for that matter, want their transmission
opened up and messed with for no reason if they did not have a problem"?
It took me several trips to the dealer for them to come around, but in the end they changed my entire
transmission. Forget about dealing with the service writer, he does not have the authority to authorize
such a repair... follow the "chain of command". Go directly to the service manager, then the owner. If they do
not respond, demand and have them schedule an appointment with your district service manager. If all that fails,
tell them you will be contacting your local TV news consumer advocate with the serious safety issue you have with
your car. Follow up with your threat if they still refuse.
If you need help getting your dealer or TV people to look into your problem, I would be happy to send you all the
documents I have concerning the problem I had with my car and how it was resolved. I'm sure other owners who
jumped through the same hoops to get their transmissions fixed would be able to help you out too.
It is a HASSLE trying to get a dealership (or anyone else for that matter) to repair something they can not duplicate,
but it can be done…
Good luck and keep us posted....