David's idea is clever, but should be a last resort.

I don't know who Steve Christy is, but if he is the owner of the dealership, then that is who you want to talk to first. Call first and be very calm, and ask to make an appointment to see him for no more than 10 minutes. Take some pictures of your damage, and have them with you. Show him the mileage written on your service report. when you brought in the car. Tell him what the service manager had to say, and how this is just unacceptable to you.

And most of all, be firm, but nice. Wild people get no respect, and most often, no results. If he or she blows you off, demand the name, address and telephone number of the regional Chrysler representative, and tell him/her that you will contact that person immediately, if this is not corrected to your satisfaction.

One final point. Real mobsters only have to whisper to get things done and scare people to death....

Everyone on this forum will cheer you on, and back you up!!!

Now go get your car fixed!!!!