You should at a minium get them to pay for the milage - maybe in free service. Get the dig fixed. Although most of us don't get things like that fixed, it can be fixed. If its done right you'll never know it was there. I had a 95 Honda with several dings in the Door and chips on the hood. When I went to trade it in the wanted to knock $1500. off the trade-in. I paid a Dig & Dent Specialist $600.00 to fix the dings and paint the hood and got the $1500. Looked like new. With today's clear coated paints fixes are basically invisable. The clear coat hides the difference in surface imprefections. To get results you need to speak to the person in charge, Service Manager, mention the fact you intend to write a letter to Chrysler about the service problems. Most "5 Star Dealers" Value the rating. If you don't get what you want call Chrysler, Try to Speak with the District Claims Manager - not customer Service. If that doesn't get results a letter from an Lawer usually does the tirck.
First, find a "Pubic Adjuster." they can provide you with the name of a certified auto Apariser. I had a Van wrecked in 97, had only 270 miles on it. Damage was 17,000 the insurance company wouldn't Total it so it was repaired. The repair was good I couldn't thell it was ever damaged. Had it Appraised for $85.00, the result was $4500 "Diminished Value." which the insurance compnay paid to me. Some states don't allow this. The bottom line is that dig is probably worth about $500 - $1000 in trade-in value.