Hey Fres...The Crossfire Hotline # is 866-871-1326. You'll need you VIN # Name of Dealer and date of purchase handy when you call.. You may get the automated answering machine if reps are busy. Keep calling back till you talk to someone..It's been almost 6 weeks for me and still waiting..May need to be patient..Some get their's quick and others do not.. Good luck..