Re: Buyer Beware: Aiden Designs
CrossfireForum.org,
Again, we do apologize for the confusion and yes the internet is full of scammers and such. This makes it very difficult for new companies trying to make their way and provide excellent service.
X'ed, please direct any further questions to us directly. I'm not sure what to make of your post, as many of your points are not clear. I'm not sure what times you're referring to us having logged in. We were not aware of any problems within CrossfireForum.org until "CrossfireKid" contacted us and we logged in. We did not intentionally wait to login until the grille became available - I apologize you view things this way, but we assure you there are no conspiracies or attempts to mislead anyone here. I do not wish to involve my company in an online argument or in any personal attacks and will not further discuss this with you. I am more than happy to address legitimate concerns and issues and solve them immediately. Our reputation is of the utmost importance, so I will answer any questions you have until you are satisfied. But we cannot enter into an argument with unrelated questions and criticisms. I hope to answer your questions however to your satisfaction and hopefully one day establish a positive relationship with you as a customer.
As for the email and web server difficulties, those lied within the company that handles our web and email hosting, not ourselves. We have since switched hosting services to ensure this problem will not occur again so that we can better serve you.
As for the forced induction kit as promised, there are unfortunately many setbacks we have had to face with this. Just as CTD-Germany would like to provide a quality piece of work that you will all agree on and be pleased with (not rushing one into production that isn't EXACTLY as you would like it and therefore wasting everyone's time) so we are doing. A forced induction kit is not as simple as a custom front grille, but we are pushing the time tables as far as they will bend. We are not working with a low end, common car here. We are dealing with a beautiful, classic and high end piece of art. And with that attitude of utmost respect for your auto and for the Mercedes-Benz technology behind it - along with our reputation at stake as well, we will not, regardless of demand, rush an inferior product that could potentially damage your auto into production. These things take time, and do not always play out according to plan there is not a single other company in the United States that has been able to successfully accomplish this task on a large scale for this engine.
We are meeting this coming Friday to discuss a time table to final completion and decide upon releasing specs and photos, I hope that this will be the day we will be able to finally give you something to see. Please be patient with us and grant us your understanding that this is not a simple task. We have successfully installed it in one Crossfire but the tuning is not complete and there have been many problems we have wanted to address completely so that you will not have to. It is simply not wise of us to warranty and distribute a faulty kit. And as stated before I wish to maintain the best possible relations with the members of this community.
I am just as impatient as you are to see your beautiful cars on the roads with this kit successfully installed and operating, and to establish those interested as pleased customers. Thank you for your time and patience. We again apologize for the seemingly distorted and shaky image we have established with this community and hope to change that immediately.
The member "Sidez" has been contacted, and has replied to our emails stating he has attempted to call us back. The phone number provided to him is a cellular company phone that is constantly with me and on, therefore never busy. I have not shown any missed calls or voicemails from him as of yet but have requested that if he does call and is unable to get through for any reason that he leave a voicemail this time so that we can return his phone call as he has not provided a telephone number for himself yet. I bring this up as this has become a public matter and I wish to hold myself and my company accountable to the members of CrossfireForum for the sake of our reputation. I hope to speak with him today and properly handle this and correct the situation and compensate him for his well valued time and money.
Thank you all again for your time, consideration and support.