Originally Posted by x'ed
did you get your stuff yet sidez?
alright about a week ago aiden designs finally sent me a letter... Here it is:
My name is Joshua Jackson, I am the owner of Aiden Designs. I wish to
speak with you as soon as possible via telephone to clear up this
matter. My phone number is below, please do not hesitate to contact me.
I greatly apologize for your inconvenience, we have experienced a great
deal of difficulty over the past several weeks with our web hosting service
and email hosting service, and have not had any access to our information.
We have disputed this with our web hosting company and cleared
up the issue, and it is my full intention to make this situation right with
you, Sir. I would like to speak with you over the phone if possible and
end the Paypal dispute so that we can ship the items within 48 hours
from this email. I would also like to make you a special credit offer in
light of your inconvenience towards Aiden Designs merchandise. The
number posted below is for a company cell phone that I have with me
at all times. Do not worry about contacting me during business hours it
does not matter how late it is. I will look forward to speaking with
you and correcting this situation. Thank you for your great deal of time
and patience.
This put a smile on my face, but due to me having a tight schedule I was only able to call him 4 days (this sunday) after he written this... So I called him up we talked some he apologized explained that there was a problem with the site hosting company and him not receiving orders and or emails via the site which is very understandable everyone has problems at times especially a new company... he said he will ship the products monday (yesterday) and today i called him to ask if he did and he told me yes and to expect it by hopefully saturday as it does not fully depend on him... not to mention that he for my long wait told me that he will cover the shipping and my grand total came out to $120 for the front side markers and bulbs which is a very competitive price more so than any other distributor I know of... so as long as I get my products I will be happy with the company...
I guess I was wrong to blame him and so far it seams as he turned out to be a solid guy... but once I receive my products I will open up another thread talking about it and make some form of apology for my negative words... o well can't blame me too much...
Once again thank you for your concerns x'ed.