My local dealer told me the same thing. Had to be certified to sell Crossfires which meant you had to also have a trained mechanic whom could work on it. They only could sell used Crossfires. They could change the oil; which is now questionable because the last time I took it in they OVERFILLED it!

I ended up buying a used one from a Lexus dealer. Service is an hour away. I'm out of warranty now so I'd better find a local german repair shop quick!