AZ & All:

Here is how my dealer (Greenwood Market Motors in Youngstown, Ohio) handles service, and I am very happy about it.

My car is assigned to a specific service advisor, and she works with the same 4 service techs. They are using the "team" concept. This way, I am always dealing with the same people, which is a nice touch.

I made my appointment last week, and Sheryl called today to verify both the appointment time and the work to be done. I am still getting some wind noise around both windows, I need the TPM monitors reset since I had my summer tires & wheels put back on, and a first oil/filter change. I casually mentioned that I had heard there was some problems in the manuals about the correct amount of oil required during a change. She was aware of the bad info (6.5 qts) and aware of the correct info (8.5 qts) and the proper oil required. She also asked me to bring in the coupon for the free first oil change. She also wanted me to be aware that future oil changes for the Crossfire would cost about $70.00. Finally,she also aked if I would be needing a car during the service.

In my opinion, this is how it should work. Know what you are doing, keep the customer informed, and do the job in a courteous and timely manner.

Good rules for any business......