Originally Posted by DFWSBR
Originally Posted by krusty_the_klown
If I am reading the lingo correctly around here, there is some sort of "Dealer Connect" thing that delivers real time information to dealers from Chrysler. If someone at the dealer isn't checking that daily and notifying everybody what they need to know, it is inexcusable. If the TSB is a day or two old I would cut them some slack, more than a week they should be brushing me off and nodding yes while I am explaining their business to them.
There wouldn't be enough time to pull up tsb's on every vehicle ever made, and notify each customer who may or may not have an issue.
Seems to me a dealer should check for TSB's not on "every vehicle", but at least on Chrysler cars that come in. I mean, it would not cost a dealership much to have a person get into Dealer Connect and print out a summary or such and attach to the service ticket, would it? Then your service advisor would have a list of questions to ask (Are you experiencing this issue? etc.). I'd call >THAT< "Five Star" service.