I agree with you 100% Some dealers actually do that.

Before my dealership even knew I was an employee of the corporation, they had the viper / crossfire tech meet with me personally. He gave me his cell phone number and told me to contact him if I ever had an issue. Weekend / night / no matter.

No, they don't do this for every car, but they do see the Crossfire is special. Special enough to give each of the owners special treatment all the viper owners get. I help that tech out and give him the same updates on up comming TSB's as I give you guys in the TSB section.

If you dislike how your dealership service department handles things, maybe in a nice way you can suggest they do it a different way? Most service managers are open to suggestions. It makes everyones life much easier when things go as expected.