My dealer did the same kind of thing for me. Only I have my Team's Service mgr's home and cell numbers. I've taken it in twice. Once for the radio and once for oil change, wind noise and hatch adjustment. Each time the Crossfire tech was waiting at the Service enterance with the team service mgr when I pulled in. We went over what was to be done and the tech took the car straight to his bay. Each time when I came back to pick it up. The tech met me with my keys and walked out to the car and explained everything that he had done.

If DC wants a model for the way to treat a Crossfire owner they need not look any further than Hall Chrysler/Jeep in Virginia Beach. They really are what a 5 Star dealer is all about.