Just curious if anyone know how and why some of us that have purchased their crossfires in the last few months are either awarded or refused the free luggage? I had received info from the posts about calling Gerry about the luggage to find out if I was eligible. I received a call back i about 24 hours letting me know that I was not able to receive the luggage. I tried to ask questions and she had told me that it was up to our friends at Chrysler. Then I read a post where a new member had been refused and had asked Gerry if she would please have someone from Chrysler call him and they agreed to the luggage.
I called Chrysler customer service and got absolutely nowhere on the issue, I was very nice and cordial. I even asked to speak with someone in management and was informed it was a dead issue and they would not talk to me.
So now it is just a total curiosity issue with me, how do they decide who wins the lotto and who doesn't.