Will:

I wanted to ask about a problem I am having with the "apparent"' "OLD CHRYSLER".

This is the company that I have my original 3/36k factory warranty with on my 2005 Chrysler Crossfire LTD with under 25k miles on it.

For three weeks on and off the vehicle has been in and out of the dealer for an interior light and stereo problem, which I was told was a module problem.

The module was replaces and reprogrammed from what I was told (under warranty) and then the spoiler stopped working (while having the work done at the dealership).

Apparently from my understanding, the 2005 module was upgraded for 2006 and won't work on my vehicle, but Chrysler Corporate authorized this as the fix. As a result, now the spoiler is not functioning and remains in the down position.

After my husband and I (as well as the dealer) had multiple conversations with Chrysler Corporate - you know, the really polite and helpful "Customer Care" center, We were told the first time that "You could out of pocket purchase an aftermarket part, or go to a salvage yard and get a used part, bring it to the dealer, they can install, or you can get them to out of pocket get the part, etc." When I asked about the possibility of voiding my remaining warranty, I was told that if this was done, and anything related went wrong with the car, Chrysler would not honor the warranty and it would be void.

I was also told by a supervisor "Josh" at Chrysler that the part is no longer manufactured by Mopar and the basic end of the road instructions from any "Customer Care" person including "Josh" who I was told was the highest person that I could talk to (is he a silent owner of Daimler Chrysler that we have not heard of?) and that this was all that they would do for me.

To clarify, I have an original factory warranty on my vehicle that before Chrysler knew what the problem was, they were honoring - now that they know what the problem is, they will not honor.

Additionally, it is my understanding now without a functioning spoiler, I am at risk (as is any passenger I might have) at speeds above 63 mph.

Quoted from the owner's manual:

Page 82:

A rear spoiler enhances vehicle stability. The rear spoiler deploys automatically when the vehicle speed reaches approximately 62 mph (100 km/h).

Page 83:

The spoiler will deploy as a safety precaution if the ESP system detects a large difference in wheel speed between the front and rear wheels. This could occur as a result of a speed signal malfunction, or could occur if the vehicle is attempting to accelerate on a low friction surface causing the wheels to spin. The spoiler will remain deployed and the warning light in the spoiler switch will blink until the vehicle is restarted. If the spoiler continues to deploy in this fashion below the normal deployment peed, see your authorized dealer.

Page 84:

Should a malfunction occur that prevents the spoiler from deploying automatically, a red warning light will illuminate in the override switch and an audible warning will sound.

WARNING!
Do not drive the vehicle at speeds above 62 mph (100 km/h) if the red spoiler warning indicator is illuminated. You could have reduced vehicle stability and control.

If I read further, the spoiler function directly affects the vehicle stability, Brake Assist System and the Electronic Stability Program.

Because I am told that the part I need is no longer manufactured by Chrysler (on a 2 year old vehicle that is STILL under the original Chrysler factory warranty), I no longer can drive safely at highway speed (on several I drive to work on where the speed limit is 65 and 70 mph) and Chrysler had flatly refused to honor their warranty.

With this being said, if the vehicle is taken to a speed above 62 and loses control, with Chrysler corporate knowing that this problem exists with my vehicle, and refusing to fix and honor my warranty (and continue to honor for the remainder of the factory warranty), my husband and I ill have no other choice but to hold Chrysler liable if anything happens.

So, now I have a vehicle with a warranty the company will not back, that can only be driven under 63 mph (and it is a sports car), that I am still making payments on and additionally with the malfunction of the spoiler, it is directly affecting major safety stability features this vehicle has.

Look, I am asking simply that Chrysler honors the warranty and fixes the car. Nothing more, nothing less. If I did not have a warranty, I could see why Chrysler would refuse to fix - I want them to fix this vehicle, PERIOD.

If I wanted a vehicle that I could not replace parts with, I would have bought a Yugo or an Edsel - this is a 2005 Chrysler Crossfire LTD - Chrysler needs to stand behind their products and warranties and FIX THE VEHICLE.

I politely request a quick response to this post. I do not want to take this matter further with anyone else but Chrysler, but if I am continued to put in a strong-hold, where your "Customer Care' representatives treat me like a dog, I will have no other choice but to explore what options might be out there with lemon laws and or the gross negligence of your corporation.

I would encourage any Crossfire Forum members to PM me if you have any additional suggestions. My name is Michelle on the member list.

Will, I look forward to your response regarding this matter.

Michelle