Diane, your frustration is evident and easily understood, and it has nothing with your being a "dumb girl" (your words, not mine :wink: ) which you are obviously not.

To those of us that own Crossfires, they are very special. To many Chrysler service departments, they are very strange automobiles.

Part of your confusion regarding coupons, letters, etc., is a result of a Chrysler automated system that many dealers sign up and use. It sends out service offers to Chrysler customers within certain zip codes or area codes. The system does not specify nor discriminate by car model, hence the confusion. The dealership will normally have "small print" at the bottom of the coupon/letter that excludes certain vehicles (Dodge diesel trucks, for example, if the dealership sells Dodge trucks) from the offer, but since the Crossfire is such a relatively new and limited production vehicle, many, if not most, Chrysler dealers have not updated their offerings in the Chrysler system, and indeed may not even be aware of the differences until we XFire owners educate them!

It's all about supply and demand. Service advisors, technicians, and service departments will probably continue to focus their efforts on the vehicles that "pay the bills" based on volume, (like minivans, for example), and the Crossfire will continue to be a niche vehicle, even in the service department.

That probably doesn't make you feel any better, but maybe it will help you understand their point of view.

Fritz