You guys are the best.

Yes, I do totally understand how all this happens and why. It's just that I'm in charge of marketing for a major corporation, and we use all these same tactics to drive sales, but one of the most basic items on the new product launch checklist is to make sure our customer service departments have all the facts and resources they need. I easily forgave those first few months while the kinks get worked out but I guess I just expected that 9 months and three oil changes later that these most basic marketing items would be resolved.