Yep, I do have to give credit to the customer satisfaction surveys that DCX sends out...it really does seem to incentivize the dealers to do as best they can...there must be some pretty big penalties and/or rewards for the results they earn.

I go to a five star dealership, and they ask me every time if everything is okay and will I give them all superior ratings on the survey when I get it. If I even joke about being unhappy, they immediately do whatever it takes to be sure I'm going to fill out that form with great remarks.

It was also interesting to learn this morning that the computer had a record of the surveys I filled out...that it seemed to help that the service rep knew I filled out the forms positively.