Today, less than 24 hours after I spoke with the customer follow up person on the phone, the service manager called me.

He had my records on what had been done (TSB and second test), and listened to what I had to say. I just said it was annoying, but definitly still there at highway speeds. He said that he wants it right, and will make sure it is right.

He asked if it would be OK if he and I went together for a test ride to see if we can pinpoint the problem. He also said he was going to contact his district rep to see if there is anything else being done by any other techs to fix this problem. He told me he would call me the first of the week to set up an appointment.

Like I have said previously, I have no complaints with how I am being treated by my dealer - Greenwood Market Street Motors in Youngstown, OH.

This is how customer service should be done!