David Burns said:
While I can understand (but not condone) dealerships having that sort of attitude, I'm sorry, Crossfire is supposed to be the "new" Chrysler.
True...very true. But what's "new" Chrysler to us (and to most dealerships) is "old" Mercedes. The ONLY reason that the Crossfire was rushed into production was the fact that Chrysler did not have a vehicle for that partciular market segment. It has very few "Chrysler" components, as we all know. Therefore, service advisors, technicians, and parts advisors are not familiar with the car at all, because of the limited demand and production.
Give them a little time, work with them, and you might be surprised at the results. I'm not presenting excuses, just simple business facts.
It's all about the benjamins, guys. Viper owners run into similar problems. Most Vipers end up in the shop for several days, often because there are no parts in stock (demand driven inventory system) and limited technician experience and familiarity with the vehicle.
Perhaps DCX should slash the prices of the Crossfire to about $18,000 per unit, sell about 250,000 units per year, and then when we take ours into the shop the parts will be there and everybody will be familiar with our problems. Sound good to you?