Old Sep 23, 2007 | 02:37 AM
  #15 (permalink)  
John Webster's Avatar
John Webster
Joined: Sep 2004
Posts: 217
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From: Painesville, Ohio
Default Re: My dealer says TSB's are not their responsibility!!!

With my 3 year warranty about to run out I took my Crossfire to Junction Chrysler in Chardon, Ohio (not Classic Chrysler in Madison, Ohio, the dealer I bought it from) with a 1-1/4 page printed list of things that needed to be fixed.

First the service manager told me Chrysler would not let him work on a car with that many things wrong with it. Then he told me that they were not required to fix damage another Chrysler dealer had done. Then he told me that they were only obligated to fix a non-running car enough to get it back to the original dealer. He refused to work on the car because it was still running.

I've been to Classic Chrysler 8 times and they have not managed to fix any substantial problems but have damaged the car when working on it.

Two other Chrysler dealerships have refused to work on it because they didn't have a Crossfire trained mechanic (they were selling Crossfires though).

I made an appointment with another Chrysler dealer and when I arrived they didn't have a loaner car for me. I rescheduled and when I arrived they again didn't have a loaner. I rescheduled again. On the morning of the appointment I found out the dealership had closed.

I've called the Chrysler help line. They ask you to dial extensions depending on the serial number of your car. They don't include an extension for Crossfire serial numbers.

I've e-mailed the Chrysler problems site. They suggest contacting a different dealer.

I've sent in the card included in the manual. There was no response.
 
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