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Old May 13, 2004 | 10:46 PM
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robby
Joined: Jul 2003
Posts: 84
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From: fullerton, california
Default #000317 - Final Drama

Today was a very sad day. I finally had to return my crossfire.

The process seemed easy. First, when I arrived at the dealer, my service guy greeted me and told me that they had my paper work and my check in the office. On my way to the office the General Manager/Partial Owner asks what's going on and I said that I was leaving my car. He said, "No you're not. We don't have any room." in a very rude tone.... Then my service guy says "Yes we have lots of room". They continued this bickering for a few seconds then the GM tells the service guy come here. He takes him behind the service area and apparently curses him out for helping me. They all then walk away and leave me hanging! So I go back and talk to my service guy and he says just to go get my paperwork from the office. I had to show ID, then they gave me the contents pretty much untouched from the arbitration company or whatever. I go back to the service guy and he has no clue what to do from there. I call the guy that was handling the buyback for me through chrysler and I tell him that they don't know what to do and that they gave me the check and all of the DCX paperwork. He was the next one to get mad saying that there was a dealer checklist in there and that is all they have to do. I go back and tell my service guy, who is all bent out of shape from the GM yelling at him, so that he could call the guy at for the buyback and he says he doesn't want to deal with it. So now, I'm stuck again. I wander around again and look for someone else I can talk to. I find the GM and tell him I need this settled. The GM got one of the sales people to call the buyback guy and then they started my paperwork. They had me sign a few papers and they gave me my check. Finally, I had to have the sales guy call the buyback guy to verify that they had my car in their possesion so that he could send my payoff check for my auto loan. I hope everything is settled now. If not, i'm screwed. I guess I'm gonna have to call bank of america every day till the loan gets paid off.

My crossfire was wonderful. Now, I'll be waiting for the SRT convertible!
 
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