For reference, please see my post https://www.crossfireforum.org/forum...ad.php?t=18568

My car has been at the dealer for over a month now for a faulty seatbelt alarm. They told me that they replaced the instrument panel, some ABS module, and now they tell me that none of those things were the problem and that they are now awaiting a switch that was supposed to come in today, but of course, didn't. I called Chrysler customer service and explained to them the entire scenario. They were completely surprised when I told them that the dealer had blamed the mis-diagnosis on the technical service recommendation they received from Chrysler. The cust. serv. rep. said they had no records of any of this! She put me on hold for a while, while she contacted the dealership. She told me that she was just as baffled as I was and that the dealership had not given her any of the answers she was looking for and were not being cooperative. She said that she was going to get a third party involved and for me to call back in a couple of days. I explained that I was worried about the dealer covering up something that they had done to the vehicle. She said that's why she is getting a third party involved. This has been the worst dealer, service experience I've ever had. Not even sure what to do. I'm not even sure I'll be confident that something didn't happen to the vehicle such as them rolling back the odometer after some joy riding (they said they had to replace the instrument cluster). I may go to the dealership tomorrow and demand to see my vehicle. Comments and suggestions appreciated!