Well, I was very concerned and upset about the leather seat debacle, and I'm sure they could never have repaired it so that it looks new again, so I took matters into my own hands and fixed it my self.

I'll be posting the "how to" in the technical forum, but in a nut shell: after some research, I used one of those vinyl repair kits that you can get from the auto parts store that I had laying around the garage. It has a little electric iron with a circular end. Also in the kit are textured pieces of heat resistant paper. I placed the paper on the creases, and indentions, then used the iron in a back-and-fourth motion. To my surprise, the leather is back to normal with the exception of a centimeter sized indent. Only I can see it because I know where it is. Turns out, leather will stretch back into shape when heated. I tried it on some wear creases too with success. So, if any of you have some deep creases you would like to minimize or remove, give this a try, it works great!

Yeah, I'm not worried about the alarm, frankly, I hated that thing! I just want the car back to the way it was. A new console will be great because it had some scrapes on it to begin with before they added their own. The dealership facility is very nice and looks very professional as well. The staff is very professional too. They blamed the entire thing on Chrysler canceling the parts. They told me that they got screwed in this deal. The dealership has been around for many years and otherwise has a great reputation. Not sure what happened here, but I agree, the techs should have been able to diagnose the problem without having to call Chrysler in the first place. Thanks for the suggestions and comments, I'll post updates as they come.