That is the way CR writes their reports. You have to read a bunch of their reports to get the hang of it. I read that report and it was a major factor in my decision to buy a Crossfire. If you want a laugh look at the reliability of the used BMW 7 series and MB 500/600 series! The bottom line is most people buy cars based on a visceral feel. They want it because it hits something inside them not what CR says.