Originally Posted by NeverEnough
They completely replaced the seats from the leather to the track? I thought they would just put in a new heating element. My Backrest stil works, but the bottom cushion quit a few weeks ago. Now that it's getting cold, I really want that repaired. If they replace the entire seat, I'm cool with that. Quicker, Easier, New Leather with no wear.
Yes....both seats were replaced entirely under warranty. The drivers side bottom and back were not working, also the passenger side top was not working. The Service Manager (Lawrence Chrysler Jeep) said that his XFire Tech was not an upholsterer and that there would be a color difference since I have the "Cool Vanilla" interior.....so he replaced the seats entirely. The Service Manager stated that the car came with a two tone interior, not a
three tone interior. The installation of the seats was done at an outside upholstery shop. The owner of the dealership said that he would get the money out of Chrysler one way or another. I have been extremely lucky with service on my Roadster Limited.