I had read the forum and knew I should get the luggage when I
leased my XF at the end of March. But it never came. After
3 weeks I called the luggage hotline. All you can do is leave
a message. After leaving a message on the fourth and fifth week
with no reply, I finally just called Chrysler's regular customer
service.
They were very helpful and tried to contact the hotline.
They have some way of tracking this and within a week I
had my luggage.

Squeaky wheel, I guess....