Originally Posted by karrick
I must say, the entire senario is pretty funny! This really does show, however how excellent and beneficial this forum is. The real funny part, or maybe a little disconcerting, depending on how you look at, is that the dealerships didn't have a clue or suggestion to offer. I can understand the roadside assistance phone person-but the dealer techs????????????????
Alls well that ends well!!!!!!!!!
I'd expect Roadside Assistance to be at least as well if not better informed than some phone person at a dealership. After all, what the heck is Roadside Assistance good for if not just exactly this sort of situation?!? They're supposed to be there for you 24/7. Me, I'd write a letter, NICELY explaining how clueless and un-helpful they were. They can't improve if people don't complain about lack of assistance. Me, I'd write a letter too if they had been helpful. I'm all about letting people know, good or bad, my experience with somebody's service.