Originally Posted by David Burns
Originally Posted by karrick
I must say, the entire senario is pretty funny! This really does show, however how excellent and beneficial this forum is. The real funny part, or maybe a little disconcerting, depending on how you look at, is that the dealerships didn't have a clue or suggestion to offer. I can understand the roadside assistance phone person-but the dealer techs????????????????
Alls well that ends well!!!!!!!!!
I'd expect Roadside Assistance to be at least as well if not better informed than some phone person at a dealership. After all, what the heck is Roadside Assistance good for if not just exactly this sort of situation?!? They're supposed to be there for you 24/7. Me, I'd write a letter, NICELY explaining how clueless and un-helpful they were. They can't improve if people don't complain about lack of assistance. Me, I'd write a letter too if they had been helpful. I'm all about letting people know, good or bad, my experience with somebody's service.
unfortunately, our crossfires don't come with true roadside assistance. it is only towing assistance. they will only tow your crossfire to the nearest dealership. therefore, they probably don't staff people with any technical ability at those positions. they simply ask where you are and arrange for a tow truck to come out and get you.
now for dealerships, i would be disconcerted if i was talking to the service department and they couldn't guess why the key wouldn't turn.