I won't name names, but the initials of the dealer in question are HUNTER DODGE CHRYSLER in Lancaster, I have never had any luck with them on my PT, and my Crossfire will never be in there! I bought both cars in Canoga Park at David Ellis Chrysler, great service and sales! Good luck on a call from Tom Fuller, the owner, or from Kevin, who is Service Manager, the term customer service for them is "Next Customer Please"!!!