I went to my dealer to pick up my new key today. I sat there waiting for an hour before the service advisor came and told me that they could not program the key. The advisor told me that they needed a "very expensive" computer to program the key and that the computer was currently at another location. I programmed the key myself and drove off the lot. A five star dealer that doesn't know how to program a key.... (and they have new and used crossfires on the lot)