I have a couple of questions? Did you buy the car new or used and did you buy it from that dealer? If you answered used and no you didnt buy it from that dealer I can tell you that once a vehicle goes to a second owner Chrysler kind of thros them to a secondary pile, it sucks but unfortunantley that's the way it is, and if you didnt buy the car from that dealer you're not gonna get the best possible service cause you are not their customer techinically speaking. I work at my family owned Chrysler dealership and see stuff like this every now and then. When it comes to second customer owned cars chrysler itself could really care less, and unfortunantley there are dealers out there that if you're "not their customer" can be difficult and that makes my job like a million times harder. If you go back to that dealer and calmly ask them there has to be something that can be done to fix this and just be nice (not saying you havent been) and stay calm with them I am sure they would be willing to work with you. Oh yah and make sure that they have a crossfire certified tech there, cause I know we had to send a couple of our guys to a special school just to be able to work on them, kind of like vipers. If the dealership is still being difficult, then find somewhere else. Dont keep making a bad experience for yourself there are some of us (dealers) out there who give a darn about customer service and want to help people. Just my 2 cents