Two words.. "Personal preferrance" They don't want to help you if they don't have to. They might be able to talk you into beleiving they are unable to help but thats not always true. Sounds like you need to play ball with them. Ask to see that policy in writting. If they cannot provide that in writting then you win. They will be forced to see it your way. If they do provide that on paper, then go to your lawyer and have him take a look at it. It may be a bunch of crap they made up to make you go away. WHen the Mitsubishi EVO came out it had no warranty. Turns out they changed their mind on that and now provide one for it. If you do your home work you can get great grades. Or in this case a great car. Good luck It really sounds like they are looking for a loophole to not provide you with what the car should come with. You have to look at it this way, if you stood before a judge would he see it your way or theirs? I know they have to run a business but they also have to provide service for that business to work. Maybe the rim "scrape" is really a gash that has messed up the structure of the rim where it might fail. In that case I would agree with them. However if its normal ware then they might loose from that side. Ok spelling bad on this one. GOOD LUCK!