I purchased an '05 roadster w/3k miles in July and so far it has been to the dealer 7 TIMES to get the top to retract, the last time it worked was in September. I've called Chrysler, the dealer lied and got the run around, either the "case worker" was on vacation or changed what they told me. Chrysler informed me that the dealer could not "fix the problem" if I did not take the car in to be fixed after telling me to wait for a call from the dealer when the factory rep would be there.
So for the 7th time I took the car in, told them I did not want to see the car until it was fixed and give me a rental car until it was. 5 days later they call to say they ordered parts and pick up the crossfire till the parts came in. I picked up the car, now the trunk will not open (they say its due to parts malfunction) and the radio didn't work (now does after turning it off and on several times).
This is what has me concerned, they are going to replace the hydraulic pump, to me this doesn't seem to be the problem, when the top went down, it went down fine, it's just the initialization that seemed to be the problem. I learned to jiggle the rear divider sensor till I was blue in the face and now I can't get to it.
The service rep treats me like he doesnt even know what a crossfire is and "I guess since they are a Chrysler we have to work on them". A call to the service mgr and we were assured they would work on the car and we should have not been told that they don't work on Crossfires. It's funny they don't ask me to fill out their 5 star rating cards anymore. After 15 Chryslers over the years I think I'm done with them.