I will add my experience
Dave Dennis Chrysler
Dayton, Ohio
http://davedennis.fivestardealers.com/

Level of Service
1/10
-Spent 2 weeks arguing with them that my car was covered under 3 mon/ 3,000 warranty. (wasn't in the computer, so they refused to look at my paper work, a supposedly certified auto from their dealership bought 3 weeks earlier) Finally got that settled.
-Requested they check alignment, seemed to be pulling. They switched front tires, said it was fixed. I had the alignment checked else where, it was out off alignment, I had it fixed. Service department then lied about what they had done.
-Still waiting for seat heating element to arrive after almost 7 weeks.
- CD player skips going over bumps, but there are not any bumps in the shop appearently, so it is normal operation according to them.

Don't even get me started on the salesman !
Fortunately I have kept detailed records about the whole experience