It sounds like a missed oppurtunity by Phantom Grip to get some "free" advertizing by Moparrbust. You would think they would be falling all over themselves to get the job done right, quickly, shipped back as soon as possible, and keep you updated as much as possible. At the very least, take your phone calls.
I really just don't know what ever happened to the American work ethic.
I'm afraid to take my car anywhere to have anything done to it. It use to be you would worry that the job was just done right, now you have to worry that they don't damage something else while making a repair.
Mopar, I hope the end result is worth all the head aches. Good Luck!