Do the windows go down when you unlatch the top? I had mine in 3 times before they got it. It would work when I left the dealership and not the next time I tried - I can only imagine the frustratiion if it's been 10 times! It was the header latch switch on mine(in where the dome light is ) if the windows don't go down it's a good one to check. Mines been good since they changed it. Good luck either way getting it fixed or getting them to take it back.