Dealer scratched the front bumper of mine and they fixed it no questions asked, ok well maybe it took a little coaxing on my part (but I think they knew they damaged it because it was way too easy).

Good news was since I bought my car preowned the bottom of the bumper had some rock chips on it and this took care of that problem. I then decided that this was a good opportunity to have the clear bra installed since the bumper looked like new.

I've seen 5 start Chrysler dealers lose their 5 star ratings because of complaints so perhaps they did not want a problem.