My dealer went and secured the luggage themselves from the manufacturer since Chrysler wouldn't supply the luggage with my car. They claimed that the car was titled before me so the car was Used. Since the dealer never really stated that the luggage would not come with the car, they pursued it and got it to me.
Score one for the dealer!
SCORE
Chrysler Customer Service 0 (because I don't use negative numbers!)
Manassas Chrysler Plymouth 1

PS. You should have read some of the replies from Chrysler Un-customer service.