I got mine ( lsd ) after calling them and believe that it was thier first
crossfire unit. I called before I sent it, bothered them and got it back in about 8 days around the December timeframe. Installed it and have never looked back. It must be that they are a small shop and the leader is missing for a while.
Soory you had an issue. See my photos, ps it looks like the Kleeman unit in every way.

Also a shot of my older toy I just let go to a high school (1964) buddy this month.