A fresh reminder that what we think our words are saying [in our head] has nothing to do with what they communicate to the ears of the person they land on. That the person who hears them may or may not be in the frame of mind to "handle" them at that moment. I had a total stranger say something so comforting, helpful and understanding to me, that it pulled me through a really tough time, they didn't even know what kindness they had shown me. I've had a person who is in the business of being a way station for feelings and emotions rip my child down to the bone and again not even know it. Both times I told each of them what effect their words had, they didn't have a clue. It makes me wonder when I've hurt another and didn't even know it.