Since this thread has been going on since last year this should be used as documentation of a systemic problem not related to poor care on your part. Take them to small claims court and try to get redress there. Make them pay with their time and public embarrassment. Maybe they will then give in and fix this. It will not cost them that much to fix it anyway. I do not understand why they are so resistant to doing the right thing. Also write to the local newspaper and maybe they will do a story on it. Also write to the better business bureau. If you make enough noise maybe they will give in. You have to show you are persistent and will not give up. I am sure others can come up with even better ideas than mine. Good luck and keep us posted if anything more comes of this.